PRH Privacy Policy

PHYLLIS ROBERTSON HOME - PRIVACY POLICY

Phyllis Robertson Home Privacy Policy Nov 2019 (GDPR Compliant).

This is the privacy notice for Phyllis Robertson Home. Here we specify how we collect, store and use your personal information and your rights regarding it. Your privacy is very important to us and we'll never share your information with any 3rd parties.

We may collect your information because:

• You contacted us for a quote / more info
• You've been a resident or family of a resident
• You've requested to be informed of any specials or news
• You follow our Social Media pages and/or subscribed to our newsletter or blog
• You've previously requested that we stay in contact.

In light of the above, you consent to us storing and using your personal data for the above purposes. If you don't want us to have access to your personal info, please don't provide us with any.

Info we may collect:

We may ask for such information classed as personally identifiable to you as an individual:

• Your name/s
• Your email address
• Your contact telephone number/s
• Your bank name, or your credit card details, depending on your payment method.

The ways in which we may use your info include to:

• Provide you with info or a quote
• Load a resident, account holders or donors onto our system
• Process your payments once you've instructed us to
• Send you a Client Satisfaction Survey or request to review us
• Send any newsletters to you.

Confidentiality:

We treat your information in strictest confidence. We don't sell any personal data to 3rd parties and we'll never share any personal info about you to anyone not directly linked with the management & marketing of Phyllis Robertson Home, without your permission.

Protection of your info:

We protect your information via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.

Your rights:

If you have already consented to us using and holding your personal info, you are within your rights to withdraw this consent at any time. You can unsubscribe from our communications by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via our newsletter software, or by e-mailing us to request removal from our subscriber database. We will respond by deleting all info we have about you from our system (unless we are required by law to retain any) and you won't receive further communications from us; we don't want to contact anyone who doesn't wish to be contacted.

"So grateful to Phyllis Robertson Home's management and staff for the compassion, love and care with which they take daily care of the residents, in particular Neelsie, who has been a resident for 44 years already since his family are unable to care for him. It's his home, where all facets are taken care of: medical, laundry, tasty and balanced meals and his own room. With much appreciation." - Annatjie van der Merwe